Residential Drain Technician

About the role

Townsend Energy, founded in 1931, is a local provider of energy and HVAC services for residential and light commercial heating and cooling needs. We are committed to exceptional customer service and value our employees by offering cross-training, education, and licensing programs to support career growth.

Key Responsibilities

• Carry out residential drain cleaning using drain snakes, augers, and related equipment.
• Install and replace plumbing fixtures, including toilets, sinks, and similar components.
• Inspect and troubleshoot drain problems, explain repair or replacement options to customers, and complete the required work.
• Advise homeowners on recommended repairs, system upgrades, and preventative maintenance to help avoid future issues.
• Keep tools, equipment, and company vehicles clean, organized, and in proper working condition.
• Adhere to company safety policies and plumbing industry best practices during every service visit.
• Prepare detailed service records, invoices, and job documentation using ServiceTitan software.

Qualifications

• Minimum of 2 years of experience in drain cleaning or residential plumbing.
• Proficient in safely operating drain cleaning machines and equipment.
• Capable of lifting and carrying 50 pounds or more.
• Understanding of basic plumbing systems and repair techniques.
• Able to work in confined or restricted spaces when necessary.
• Excellent customer service and communication abilities.
• Willing to perform outdoor work in varying weather conditions.
• Currently enrolled in a plumbing trade program or interested in pursuing plumbing training.
• Massachusetts Plumbing Apprentice License is preferred but not mandatory.
• Valid driver's license with a driving record that meets company insurance requirements.

Pay & Schedule

• Pay range: $28.00–$35.00 per hour, depending on experience
• Hours: 7:00am to 4:00pm, Monday through Friday, with occasional overtime
• Location: Danvers, MA

Benefits & Perks

• Medical Insurance with company contribution for individuals and family; FSA and HSA options
• Vision and Dental Insurance
• Basic Life and AD&D Insurance
• Long-Term Disability
• 401k with company match
• 80 hours of vacation (accrued)
• 40 hours of sick leave
• 9 Paid Holidays, including floating holidays
• Employee Assistance Program
• Other supplemental insurance options available
• Take home company vehicle & gas card
• Company uniforms, phone, and tablet
• Cross-training available in gas, oil, propane, and HVAC
• Education and licensing program for oil, propane, and HVAC
• Equipment training provided for Bosch, Ecobee, Fujitsu, Buderus, Carrier, etc., throughout the year
• Relocation Assistance available for qualified applicants