Residential Drain Technician

About the role

Join the Heritage Home Service team as a Residential Drain Technician at our Auburn, NH location. We provide a supportive environment where your skills and hard work are recognized and rewarded, backed by decades of expertise in service and technical excellence. Heritage values both professional growth and a healthy work-life balance.

Responsibilities

• Perform residential drain cleaning using cable machines, high-pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
• Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
• Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
• Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
• Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
• Prepare accurate service estimates and educate customers on long-term solutions such as sewer repair, replacement, or preventative maintenance plans.
• Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
• Maintain drain-cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
• Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

Requirements

• 2-3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.
• Proficiency with cable machines, jetters, sewer cameras, locators, and other drain-cleaning tools.
• Experience with Service Titan or similar field-service software preferred.
• Strong ability to communicate clearly with customers and team members.
• Ability to accurately diagnose issues and perform work that meets safety and code standards.
• Commitment to delivering high-quality service with professionalism and a positive attitude.
• Valid driver’s license with a clean driving record.

Benefits

• Up to 4% match on 401(k).
• Health, Dental, and Vision Insurance.
• Short/Long-Term Disability & Life Insurance.
• 48 hours of holiday time a year.
• 120 hours of PTO per year available after 90 days.
• 20% Family discounts on services.
• Referral Bonus Programs.
• Take-home truck, tool allowance, uniforms, phone, and tablet provided.