Residential Drain Technician

Join the Heritage Home Service team at our North Hampton, NH location. Multiple shifts available.

About the role

At Heritage, we live by our core values "Always Pursue Better," "Treat People Right," and "Do Things Well." We provide a supportive environment where your skills and hard work are recognized and rewarded. Our commitment to service and technical excellence is backed by decades of expertise. Join a company that values both professional growth and a healthy work-life balance.

Responsibilities

• Perform residential drain cleaning using cable machines, high-pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
• Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
• Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
• Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
• Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
• Prepare accurate service estimates and educate customers on long-term solutions such as sewer repair, replacement, or preventative maintenance plans.
• Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
• Maintain drain-cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
• Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

Requirements

• 2-3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.
• Proficiency with cable machines, jetters, sewer cameras, locators, and other drain-cleaning tools.
• Experience with Service Titan or similar field-service software preferred.
• Strong ability to communicate clearly with customers and team members.
• Ability to accurately diagnose issues and perform work that meets safety and code standards.
• Commitment to delivering high-quality service with professionalism and a positive attitude.
• Valid driver’s license with a clean driving record.

Benefits

• Up to 4% match on 401(k)
• Health, Dental, Vision Insurance
• Short/Long-Term Disability & Life Insurance
• 48 hours of holiday time a year
• 120 hours of PTO per year available after 90 days
• 20% Family discounts on services
• Referral Bonus Programs
• Take-home truck, tool allowance, uniforms, phone, and tablet provided