Residential Coordinator - Evans Lane (5727)

About the role

The Residential Coordinator at the Evans Lane Office plays a crucial role in helping individuals break the cycle of homelessness. They work closely with the case management team to support tenants in accessing and maintaining necessary services.

Responsibilities

• Coordinate move-in into housing units
• Serve as a liaison between tenant and community-based case management team
• Ensure tenant well-being and unit habitability through regular inspections and wellness checks
• Provide assistance for critical issues impacting housing stability
• Respond to housing and tenant-related emergencies during normal business hours and after hours
• Identify and secure community resources in collaboration with assigned case manager
• Gain expertise in homeless populations, barriers to housing, and community resources
• Understand and adhere to the building lease term agreement, providing education to tenants and case managers
• Maintain client-related data tracking systems, including case notes and HMIS/Salesforce entries
• Prepare and submit case-related reports, including outcomes, successes, and challenges
• Generate client data for reporting and understand the importance of data collection
• Maintain complete and accurate documentation of service objectives and outcomes as per Federal, State, County, and PATH guidelines
• Complete follow-up and retention services, as necessary, and provide documentation in client files

Requirements

• Analytical skills and attention to detail
• Ability to consistently produce high-quality work, ensuring accuracy and precision
• Collaboration and teamwork
• Effective communication
• Creativity and initiative
• Critical thinking and problem-solving
• Ethics and professional boundaries

Qualifications

• Two (2) years of experience in a human services or behavior-related field
• Minimum qualifications: All levels of experience and education welcome
• Mandatory requirements: Employment eligibility verification, CPR/First Aid training, Tuberculosis test, Background screening, Drug test, Driving requirement, and Insurance coverage

Benefits

• Medical, dental, and vision coverage
• Vacation and sick time
• Paid holidays
• Retailer retirement plan