Residential Contractor Network Manager

About the role

The Residential Contractor Network Manager is responsible for developing and maintaining a skilled, diverse, and engaged contractor network that supports the Ameren Illinois Energy Efficiency Program. This role involves direct engagement, practical training, and concierge on-boarding of contractors, providing support and guidance to ensure their success.

Responsibilities

• Lead strategy and day-to-day management of the Residential Program Ally contractor network across Ameren Illinois service territory.
• Support contractor recruitment, onboarding, enrollment, and ongoing engagement, focusing on expanding Building Envelope (Insulation) participation.
• Audit network gaps by region, trade discipline, and program demand; develop and execute targeted recruitment plans.
• Manage enrollment documentation, certification status, orientation coordination, participation agreements, and data integrity within Aleet (Salesforce).
• Provide responsive and collaborative contractor support, including program guidance, incentive updates, performance feedback, and issue resolution.
• Partner with marketing teams to develop outreach campaigns and messaging to attract and retain high-performing contractors.
• Identify and promote training and continuing education opportunities to strengthen contractor capability, compliance, and quality standards.
• Oversee contractor data management and reporting, tracking participation, production, and performance metrics to inform program strategy.

Requirements

• Bachelor’s degree and a minimum of 3 years of experience implementing energy efficiency or contractor-driven programs; or 5+ years of equivalent relevant experience in lieu of a degree.
• Experience supporting contractor service delivery and/or energy efficiency program implementation.
• Strong communication and collaboration skills, with the ability to manage multiple priorities and stakeholders effectively.
• Demonstrated ability to work independently and within cross-functional teams.
• Experience improving processes, managing documentation, and maintaining organized program records.
• Proficiency in Microsoft Excel, PowerPoint, and Salesforce (or similar CRM platforms).
• Valid driver’s license and reliable transportation.
• Willingness and ability to travel up to 50%, including occasional overnight travel.
• Ability to adapt to changing priorities and operational needs in a fast-paced environment.

Qualifications

• Project or program management experience.
• BPI, LEED, or similar industry certification (preferred).

Skills

Not specified.

Benefits

Not specified.

Pay

$59,150.00 - $106,925.00

Schedule

Not specified.