Residential Concierge

Location

This position is 100% in‑office and reports to our facility on site in Syracuse, NY.

About the Role

303 Litho is seeking a Residential Concierge for our upscale residential building in Franklin Square. The ideal candidate is well‑presented, friendly, organized, and service‑oriented, with a strong hospitality mindset and a genuine passion for helping others and creating positive experiences. As the first point of contact for our residents, you will be responsible for various administrative tasks, including answering telephones, responding to resident inquiries, and ensuring smooth daily operations within our resort‑style community. Dependability, attention to detail, critical thinking, and outstanding interpersonal communication skills are essential to deliver the elevated lifestyle our residents deserve.

Compensation

Salary Range: $21.00 to $24.00 per hour, based on experience.

Schedule

Full‑time, afternoon hours. Weekends required.

Responsibilities

• Greet residents, visitors, and vendors with a warm, professional demeanor.
• Manage packages by receiving, logging, and retrieving them for residents.
• Address resident complaints and report them to the appropriate department for resolution.
• Assist guests by providing detailed information and guidance on property amenities, local attractions, and upcoming events.
• Coordinate personal shopping services and grocery deliveries upon request to enhance guest convenience and satisfaction.
• Collaborate with housekeeping, cleaning, and groundskeeping teams to uphold safety and cleanliness standards throughout the property.
• Develop a network of local contacts, service providers, and businesses to serve guests.
• Notify Security of any issues that cannot be resolved immediately.

Qualifications

Basic Qualifications

• High school diploma or GED equivalent.
• Proficient in Microsoft Office and computer literate.
• Flexible schedule with availability on weekends.
• Highly organized and detail‑oriented.
• Strong interpersonal and phone communication skills; professional and courteous phone demeanor.
• Excellent people skills and diplomacy; ability to interact effectively across all levels.
• Ability to remain calm, polite, and patient in high‑pressure or stressful situations.
• Must successfully pass a drug screening and background check to meet industry and security licensing requirements.

Preferred Qualifications

• Minimum of two (2) years of experience in customer service, front desk, and/or the hospitality industry.

Working Conditions

• Moderate lifting of 15‑30 pounds regularly; occasional heavy lifting of >50 pounds.
• Ability to lift, push, pull, or carry heavy objects.
• Physical activity includes frequent sitting, standing, or walking for extended periods, and navigating stairs, inclines, and uneven terrain.

Benefits

• Annual salary increases and performance bonuses.
• Medical, dental, vision, and 401(k) plans.
• Paid vacation and sick time.
• Wellness program plus wellness days off.

About 303 Litho

Located in Franklin Square, 303 Litho offers twenty‑eight luxury residencies with all the benefits of city living without the hassles. Residents love the modern finishes and all‑inclusive utilities.

Additional Information

303 Litho offers a competitive compensation and benefits package and a dynamic, professional work environment. For more information, visit https://www.303litho.com/.