Residential Concierge

About the location

Four Seasons Hotel San Francisco is a modern oasis in the city's most exciting location. Located at the epicenter of San Francisco, the hotel stands as the city’s iconic property where business ideas emerge, loved ones connect, and life’s most important celebrations happen. The newly renovated guest rooms are designed to reflect the natural beauty of San Francisco’s fog, redwood trees, and ocean. The hotel overlooks Yerba Buena Gardens and is steps away from the Financial District, Union Square shopping, Moscone Convention Center, Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

About the role

The Residential Concierge assists residents and their guests of the exclusive Four Seasons Residences with arrangements within and outside the hotel. The role requires responding to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies and procedures.

Responsibilities

• Provide accurate information to residents and guests in a courteous manner; fulfill all resident requests or requirements and anticipate resident needs.
• Know, communicate effectively, and sell activities available in the area (e.g., theatre, arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours) and establish close contacts to provide information, ticketing, and reservations.
• Handle residence floor guests and vendors check-ins/check-outs.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers, supervisors, and outside contacts.
• Pre-register, block, cancel, and secure future reservations following hotel policies and procedures.
• Properly handle incoming and outgoing mail, packages, and faxes.
• Maintain the Residence Concierge desk, office, and storage areas in an orderly manner.
• Utilize the hotel computer system and phone system effectively.

Requirements

• Excellent customer service and guest contact skills.
• Minimum two years’ experience in the same or similar role required; prior Concierge or Hotel Concierge experience preferred.
• Reading, writing, and oral proficiency in the English language.
• Ability to multi-task and manage priorities with a high attention to detail.
• Flexible schedule availability (mornings, nights, weekends).

Benefits

• Hourly Rate: $39.08
• Market-leading benefits (Medical, Dental, Vision).
• 401(k) Retirement Plan.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary employee meals.
• Professional development opportunities, including seasonal “Task Force” opportunities.
• Paid holidays, vacation, and sick days.