Residential Community Manager

About the role

The Residential Community Manager is responsible for the overall operation of a residential community. This includes managing property operations, maintaining resident relations, ensuring compliance with policies, and overseeing financial aspects such as budgeting and rent collection. The manager must foster a positive living environment, handle resident inquiries and complaints, and ensure the property is well-maintained, safe, and compliant with all regulations.

Primary Work Location: 300 Lime Apartments
Work Environment: On-Site

Responsibilities

• Lead and Inspire: Mentor and guide a talented team of Assistant Community Managers, Leasing Consultants, and Resident Ambassadors to achieve personal and team goals.
• Drive Operational Excellence: Oversee all on-site operations, from optimizing sales processes to building strong resident and vendor relationships, while ensuring that the property’s curb appeal and reputation shine.
• Boost Property Performance: Develop and execute strategies to improve property financials through savvy invoice and contract negotiations, competitive rent and incentive programs, and market analysis.
• Own the Collection Process: Manage the delinquency and collection process with care, compassion, and professionalism, ensuring residents are supported through payment plans and communications.
• Set the Standard for Service: Lead by example in providing outstanding customer service to residents and your internal team, creating a welcoming and positive environment for all.

Requirements

• Customer-focused and thrive in people-centric environments.
• Solid understanding of financial statements and the ability to drive property performance.
• Strong, independent leader with a passion for coaching and developing teams.
• Proactive problem-solver with an analytical mindset.
• Confident communicator with excellent verbal and written skills.
• Highly organized and detail-oriented, with a knack for planning and multitasking.
• Tech-savvy and proficient in Microsoft Outlook, Word, Excel, and property management software like AppFolio.

Qualifications

• A High School Diploma (or equivalent) is required.
• A minimum of 3 years of sales experience, with a track record of success.
• Residential property management experience is a plus, but not required.
• Proficiency with Microsoft Office Suite; familiarity with AppFolio is a bonus.
• Valid driver's license and reliable transportation.

Benefits

We offer comprehensive health, dental, and vision insurance plans, a 401k retirement plan with company match, and company-paid life and disability insurance.

• Work-Life Balance: Enjoy Paid Time Off (PTO), paid holidays, and dedicated volunteer time, ensuring you have the time to recharge and give back to the community.
• Professional Growth: Be part of a company that values your development, offering a culture that supports learning, innovation, and career progression.
• Additional Perks: Health Savings Account (HSA), Flexible Spending Account (FSA), supplemental voluntary benefits, paid maternity/paternity leave, and more.

Schedule

Monday - Friday | 8 am - 6 pm
Full Time (40 hours/week)

About Us

"Inspired by Spaces, Empowered by People." At Enclave, we don't just build structures; we cultivate environments where our partners, team members, and communities flourish. Our very name reflects our essence - creating distinct spaces that inspire growth and success. As a unified real estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial developments across the Midwest and Mountain West.

Since our founding in 2011, we've expanded to over 250 team members, completing more than 150 projects and managing assets exceeding $1.75 billion. Our rapid growth is a testament to the innovative and collaborative spirit that drives everything we do. For six consecutive years, Enclave has been recognized as one of the 50 Best Places to Work. This accolade reflects our commitment to fostering an environment where everyone feels valued, supported, and inspired to excel.

• Care For Each Other: We value people for who they are and take pride in our relationships with team members, clients, and partners.
• Do The Honorable Thing: We are committed to upholding the highest standards in our words and actions.
• Be Empowered: We encourage true autonomy, which results in team members who are remarkably inspired and high-performing.
• Promote Innovation: We constantly reach further and don't accept the status quo to bring the best service and product to the marketplace.