RESIDENTIAL CARE TEAM SUPERVISOR/EXPERT

Position Information

County: Clark
Posting End Date: July 22, 2026

Job Summary

The Residential Care Team Supervisor/Expert is responsible for overseeing the daily operations of a residential care facility, ensuring high-quality services and a safe, supportive environment for residents. This position provides leadership, supervision, and guidance to direct care staff while ensuring compliance with Arkansas state regulations and policies. The role requires strong leadership, problem-solving, and communication skills to effectively manage personnel, resolve resident concerns, and maintain operational efficiency.

Primary Responsibilities

• Serve as the point of contact during emergencies, including medical incidents, behavioral issues, and facility-related concerns.
• Mediate and resolve conflicts between residents, staff, and external stakeholders professionally and fairly.
• Conduct regular inspections and audits to maintain a clean, safe, and efficient living environment.
• Maintain accurate records, documentation, and reports related to resident care, staff performance, and incident management.
• Provide guidance and support in behavioral interventions, crisis management, and de-escalation techniques.
• Respond to resident concerns, grievances, and emergency situations in a timely and effective manner.
• Ensure the facility operates in compliance with Arkansas health and safety regulations, Medicaid requirements, and agency policies.
• Oversee the implementation of individualized care plans tailored to residents’ medical, social, and emotional needs.
• Monitor resident well-being and coordinate services with healthcare providers, therapists, and caseworkers.
• Supervise, train, and evaluate direct care staff to ensure high standards of resident care and facility operations.

Knowledge and Skills

• Strong ability to motivate, supervise, and mentor direct care staff.
• Effective decision-making and problem-solving skills to effectively manage daily operations.
• Experience with staff scheduling, conflict resolution, and personnel development.
• Ability to assess resident needs and develop personalized care plans.
• Knowledge of behavioral health interventions and trauma-informed care principles.
• Familiarity with Arkansas state laws, Medicaid policies, and federal residential care regulations.
• Ability to maintain accurate records and prepare reports in compliance with agency policies.
• Strong verbal and written communication skills for interacting with staff, residents, and stakeholders.
• Ability to respond effectively to emergency situations and implement crisis de-escalation techniques.
• Experience handling challenging behaviors and resolving resident/staff conflicts.

Minimum Qualifications

• At least three years of experience in social services, behavioral health, healthcare, psychology or a related field, including at least one year in a leadership capacity.
• Must be certified or eligible to become certified as a Certified Nursing Assistant within six months of employment.