RESIDENTIAL CARE SUPERVISOR/EXPERT

Job Summary

The Residential Care Supervisor is responsible for overseeing the daily operations of a state-run residential care facility, ensuring the safety, well-being, and development of residents. This role provides leadership to direct care staff, ensures compliance with state and federal regulations, and fosters a supportive and structured living environment.

Primary Responsibilities

• Lead, mentor, and supervise direct care staff to ensure the highest standard of resident care.
• Oversee staff schedules, assignments, and performance evaluations to ensure adequate coverage and efficiency.
• Address personnel concerns, facilitate conflict resolution, and support staff in handling challenging situations.
• Ensure residents receive individualized care plans tailored to their medical, social, and emotional needs.
• Monitor residents’ behavior, health, and well-being, coordinating with healthcare professionals and case managers as needed.
• Address resident grievances, provide guidance, and advocate for their rights and needs.
• Maintain compliance with Arkansas state laws, Medicaid requirements, and agency policies regarding residential care services.
• Conduct facility inspections and audits to uphold safety, cleanliness, and operational standards.
• Ensure proper documentation and reporting of incidents, resident progress, and staff activities.
• Provide leadership during emergency situations, behavioral crises, or medical incidents.
• Train staff on de-escalation techniques, crisis response, and intervention strategies.
• Mediate conflicts between residents, staff, and families to maintain a positive and cooperative environment.

Knowledge and Skills

• Ability to supervise, motivate, and develop staff in a fast-paced environment.
• Experience in staff scheduling, performance evaluation, and personnel management.
• Strong decision-making and problem-solving skills to address operational and resident needs.
• Ability to assess and respond to resident needs with empathy and professionalism.
• Knowledge of mental health care, disability support, and trauma-informed practices.
• Strong commitment to resident advocacy and person-centered service delivery.
• Understanding of Arkansas state laws and federal regulations related to residential care.
• Ability to maintain detailed reports, logs, and documentation in accordance with agency policies.
• Excellent verbal and written communication skills for interacting with staff, residents, and stakeholders.
• Ability to build trusting relationships with residents, families, and team members.
• Ability to effectively respond to emergencies and de-escalate crises.
• Experience in managing challenging behaviors and resolving conflicts professionally.

Minimum Qualifications

• At least three years of experience in social services, behavioral health, healthcare, psychology or a related field.
• Must be certified or eligible to become certified as a Certified Nursing Assistant within six months of employment.