Residential Broadband Technician

About the role

The Residential Broadband Technician at Cox Communications focuses on providing residential customers with reliable connectivity through video, high-speed internet, telephony, and automation services. This role requires a strong connection with customers, ensuring their needs are met efficiently and effectively.

Responsibilities

• Installing, disconnecting, and troubleshooting video, high-speed internet, telephony, and automation services.
• Driving a company vehicle between office or home, warehouse, and work sites safely and according to all laws and company policies.
• Maintaining a current work enablement system for information about work schedule changes and assignments.
• Communicating with the CommCenter for onsite support and assistance.
• Interacting with customers to educate them about services and products.
• Working under supervision and seeking advice and assistance from supervisors and other technicians as needed.
• Serving as a liaison between the customer and the company’s internal systems.
• Maintaining accurate and high-quality recordkeeping of transactions.

Requirements

• Minimum High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus.
• 18 years of age and valid state driver's license with a good driving record.
• Physical requirements and limitations for equipment and uniform use (ladder weight limitations, ladder climbing, etc.).
• Certifications and licenses, as required by state and municipal laws.
• Successfully meet (and maintain) background check requirements including additional requirements for specialized projects/services.
• One year of work experience in a comparable field (related hands-on trade role).
• Minimum of one year of direct customer service experience.
• PC and Windows software skills.
• A stable work history.
• Able to work required shifts and overtime (if necessary).
• Travel as business needs dictate.

Qualifications

• Spanish proficiency desirable in some locations.

Skills

• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Knowledge of residential broadband technologies and services.
• Ability to work in diverse environments and with various customer types.

Benefits

• Exceptional benefits package including 401(k) matching, life insurance, disability insurance, healthcare benefits, and more.
• Inclusive parental leave policies and fertility coverage.
• Paid time off, holidays, and volunteer time off.
• Discounts on various products and services.

Pay

The starting hourly rate is $24.23, with potential for additional compensation including commissions and incentive programs. The hourly base rate may vary based on factors such as location and qualifications.

Schedule

Positions may require working required shifts and overtime as needed. Travel may be required as business needs dictate.