Residential Admissions Coordinator

General Description

The position is responsible for ensuring that all clients are effectively triaged and evaluated for appropriateness for admission to Victory Bay Recovery Center, and clients who do not meet eligibility criteria are effectively referred to an appropriate treatment center.

Essential Duties

• Facilitates the admissions process for new clients.
• Collaborates with PAC Director/Director of Admissions/Director of Residential Admissions to determine financial/clinical eligibility for incoming admissions.
• Ensures all clients who are not eligible for admission are referred to a partnering treatment center.
• Screens clients according to criteria set forth by the company and reject or accept clients appropriately.
• Captures appropriate level of care based on pre-screen assessment and stated need and insurance.
• Executes follow up procedure for all non-converted admissions.
• Executes follow up procedure for all non-converted refer outs.
• Maintains communication with Outreach Coordinators for appropriate referral targets.
• Maintains communication with referral sources, families, patients, and staff.
• Affords assistance to new Admissions Coordinators and Patient Access Coordinator.
• Affords assistance to Admissions/Outreach data management, including bed-board and referral spreadsheets.
• Maintains client confidentiality.
• On-Call/After-Hours Phone coverage and availability.
• Affords assistance with other staff when necessary to maintain high productivity and efficiency in the department.

Qualifications

• Education: High school diploma or equivalent required. Associate’s Degree preferred.
• Experience: 2-4 years' experience in a healthcare setting, with demonstrated experience in customer service, operations, staffing, and teamwork preferred. Working knowledge of Drug & Alcohol Treatment, Mental Health Treatment, and Residential Levels of Care.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required. Salesforce experience preferred.
• Monday - Friday: 4 days 8:30a-5p, 1 day 11:30pm-8:00pm.