Residential Account Manager - Sacramento, CA

About the Role

An outside sales professional responsible for bringing in new clients and managing client relationships within a specific sales territory. Account Managers serve as the face of the Company in their local community, prospecting for new sales and providing ongoing account management, including installation, education, and training on the features and benefits of our products to place VRS and P2P calls.

Responsibilities

• Travel regularly to client sites to sell products and manage client relationships.
• Evaluate customer communications needs and propose appropriate solutions.
• Install video products, routers, switches, TVs, and cables to connect customers to the Internet and the Company’s video relay service.
• Deliver onsite and in-depth customer training on video relay services, product features, and benefits tailored to individual needs.
• Develop and maintain positive relationships with assigned customers in the sales territory.
• Proactively manage sales opportunities through the sales process to close.
• Provide ongoing support to assigned customers following initial installation.
• Develop a network in the local deaf community by soliciting referrals, qualifying leads, and adding new customers to the account base.
• Maintain a mix of written correspondence, telephone contacts, virtual and on-site demonstrations, and visits to stimulate interest in products and services.
• Maintain account and territory records using Salesforce.com and other Company tools.

Requirements

• Fluency in American Sign Language (ASL) and in-depth knowledge of Deaf Culture.
• Strong technical skills, including understanding of the Internet, firewalls, routers, modems, switches, and hubs; prior installation experience is desirable.
• Excellent communication skills.
• Must live within commuting distance of a Purple office location or be able to work from a local home office with high-speed Internet.
• Must have a personal automobile and a valid driver’s license.
• Ability to travel extensively by car in the assigned region and occasionally by air; at least 80% of working time is spent in the field.
• Prior experience in a sales or customer support role is a plus.

Physical Requirements

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%).
• Viewing computer monitor, videophone, and pager requiring close vision (40-60%).

Work Environment

Work is performed primarily at customer sites, in business or home office environments. Approximately 80% of time is spent in the field, including local and some out-of-state travel.

Pay

A competitive compensation package including base salary, sales bonuses, and benefits.

This is an outside sales position exempt from the Fair Labor Standards Act overtime pay requirements and certain state wage and hour requirements.