Resident Support Specialist - Floater

About the organization

Community Housing Innovations (CHI) is a not‑for‑profit housing and human services organization dedicated to ending generational poverty and fostering upward mobility. CHI provides quality, affordable housing and supportive services to help families and individuals achieve personal fulfillment and success.

Responsibilities

• Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
• Screen all clients and visitors entering the facility.
• Perform bag searches upon intake and as required.
• Ensure clients abide by facility, DSS, and OTDA policies and procedures.
• De‑escalate potential crisis situations and document all interventions.
• Conduct rounds throughout the facility, including hallways, stairwells, floors, bathrooms, and other common areas.
• Complete logs, incident reports, and all other required documentation.
• Perform administrative and receptionist duties at the operations/front desk.
• Monitor video surveillance cameras, fire‑prevention, detection alarm, and notification system.
• Support fire drills, evacuate the building when necessary, and follow fire‑safety procedures.
• Assist with room preparation and turnover for new clients.
• Maintain inventory of cleaning and office supplies and ensure proper distribution.
• Inform management of the work site’s physical condition (e.g., dangerous conditions, repair needs, supply needs).
• Support after‑school/evening activities as needed.

Qualifications

• High School Diploma or GED (required).
• 1–2 years of experience in a related field (preferred).
• Excellent verbal and written communication skills; proficiency in English required; bilingual (Spanish) a plus.
• Basic competency with MS Windows, MS Office, and internet usage.
• Physical ability to tour property, walk distances, and climb stairs.
• Strong reasoning ability to prioritize, make appropriate decisions, and perform proper notifications.
• Ability to work independently or as part of a team, stay highly organized, handle pressure, meet deadlines, multitask, stay flexible, and maintain high attention to detail.
• Even‑tempered with good negotiation skills and the capacity to meet unexpected deadlines.

Benefits

• Paid time off (2 personal days awarded annually)
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage – Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Pay

$19.00 per hour (approximately $39,520 annually). Overtime is available.

Schedule

Open shifts: Monday – Friday, 10 am – 6 pm.