Resident Services Specialist

About the role

The Health and Wellness Specialist supports all Health and Wellness programs in assigned communities, ensuring they meet Savant standards of care and regulatory requirements. They provide clinical consultation on complex care plans or conditions and maintain accountability for resident safety and wellbeing.

Responsibilities

• Develop and implement strategic initiatives aligning operational policies with business objectives.
• Support, train, and execute all Health and Wellness programs in assigned communities.
• Audit communities to ensure compliance with State regulations and Savant Senior Living policies.
• Consult on clinical questions related to resident care and community acuity.
• Maintain community care revenue and expenses related to delivery of care services.
• Assist in recruiting, on-boarding, and training of new Wellness leadership, including Wellness Directors and other Wellness team members.
• Maintain effective, regular, and professional communications with VP of Health and Wellness, Wellness Directors, Executive Directors, and others as needed.
• Supervise Wellness Department, managing schedules, delegating assignments, and allocating time based on need and priority.
• Participate in the development of Health and Wellness standards, systems, policies, and procedures.
• Identify barriers to success and communicate them early, along with recommended solutions.
• Assist Marketing with referrals of assessments to be completed for communities.
• Travel to Savant communities based on need and priority, up to 75% of the time.
• Complete detailed recaps as needed, including recommendations for improvement.
• Support communities with assessments.

Qualifications

• Multi-site experience preferred.
• 2+ years working in RCFE or Assisted Living in a clinical manager role.
• May consider years of nursing experience in SNF or acute care, dementia, and behavioral management.
• Valid state LVN/RN license.
• Proficient with community software systems including Microsoft Office, August Health, Quick MAR, UKG.
• Experience with other EHR, eMAR, and incident management systems.
• Multi-site business operations experience.
• Documented success in exceeding business financial goals.
• Excellent reputation in management and leadership.
• Required to travel extensively on behalf of Company.

Skills

• Demonstrated commitment and adherence to company’s Mission, Vision, and Values.
• Passionate approach to working with the aging population, including the ability to connect in a high-energy and approachable way.
• Excellent and proven oral, written, presentation, interpersonal, and presentation skills.
• Excellent organizational and time management skills.
• Flexible and able to change priorities frequently.
• Able to solve problems with judgment and a realistic understanding of the issues.
• Able to define realistic, specific goals and objectives.
• Able to define tasks and deliverables necessary to meet goals.