Resident Services Specialist 2

Qualifications

Required:

• Experienced in social services
• Excellent crisis management, listening, verbal and written communication skills
• Maintain professional and personal boundaries
• Demonstrated conflict resolution skills
• Basic computer skills
• Available for shifts 7:00am-3:00pm
• Multiple shifts may be available to be picked up
• Reliable transportation required

Duties and Responsibilities

Security Duties

• Maintain the safety and security of residents and facility
• Complete building checks at stipulated times
• Conduct required house checks, dining room checks, playroom and teen room checks and a walk through of the building
• Intervene to protect residents from injuring others
• Ensure outside individuals have permission to be on property
• Distribute incoming mail according to agency policy
• Keep staff workspace clean and organized
• Monitor security cameras
• Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests
• Document all shelter activities and happenings during assigned shift
• Follow all agency policy and procedures

Client Support Specialist Duties

• Supervise residents during assigned shift
• Enforce all regulations in the resident handbook
• Assist residents in adjusting to their stay
• Supervise the residents' activities in the shelter
• Maintain confidentiality of residents' files and logs
• Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc.
• Comply with agency OTC medication and lock box procedures
• Maintain resident property and storage according to agency policy
• Prepare resident rooms as necessary
• Attend staff meetings as scheduled
• Carry out all other duties as assigned by a supervisor
• Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents
• Monitor dining room during meal times
• Make sure all paperwork is completed before ending shift

Physical Requirements

• Occasional need to climb stairs while carrying items up to 25 lbs.
• Must be able to remain in a stationary position during shift
• Moves items up to 25 lbs.
• Moves throughout the building multiple times a day
• Bending, twisting, kneeling, reaching occasionally
• Must be able to pass physical and written certification training for CPR.

Benefits

• Free meal on each shift worked
• Jeans days: Tuesday and Friday each week
• Better you Better Ohio: Free health and wellness program with up to $225 annual reward
• Dental/ Vision/ Life Insurance
• Employee Assistance Program
• 401K Company match
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Holiday Pay
• Sick time
• Personal time
• Unpaid time off