Resident Services Rep

Summary

Provides general clerical support and organization to the unit’s staff, through timely and well organized processes. Provides superior customer service by modeling the Brand promise and Core Values.

Responsibilities

• Maintains a log of when appointments are due.
• Notes and tracks physician orders.
• Monitors and sets physician schedules, consult appointments and other resident appointments.
• Processes medical records to and from the Medical Record Department.
• Oversees the clerical process of resident’s admission, discharge, ensuing proper identification of residents room, personal belongings and medical records.
• Maintains appropriate unit and resident medical records in compliance with Unity Health System and Regulatory requirements.
• Assists Nurse Manager or her designee in interdepartmental communication such as obtaining test results, lab work results in a timely manner.
• Maintains organizational processes of the unit, including the following: telephone triage, verbal and written communication, appointments and resident transportation, organizational calendars for such things as lab work, supplies to be ordered, etc.
• Oversees smooth information flow, including mail, photo copying, faxing and other unit communication in a timely manner.
• Acts as a Receptionist, provides telecommunication coverage, acts as information desk for the department, relaying messages, etc.
• Monitors and intercedes as indicated with the residents via the call light system or personal contact to answer needs of the residents either directly or by referring them to the appropriate staff in a timely manner.

Required Qualifications

• High School Diploma or equivalent
• Associates degree and knowledge of medical terminology
• One year of clerical experience, preferably in Health Care

Preferred Qualifications

• One year of clerical experience, preferably in Health Care
• Associates degree and knowledge of medical terminology

Licenses / Certifications

• Physical Requirements: S - Sedentary Work - Exerting up to 10 pounds of force occasionally

Pay

• The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components.