Resident Services

The Experience Senior Living team is excited to announce the upcoming grand opening of The Gallery Tampa, with first resident move-ins anticipated in October 2026. This is a unique opportunity to play a key role in launching one of the premier luxury senior living communities in the Tampa market. While we are posting positions now, hiring decisions for many roles will begin approximately one month from now.

About the role

We are looking for a Resident Services Associate to serve as the primary point of contact for residents, families, guests, vendors, and staff, ensuring an extraordinary resident experience from day one.

Responsibilities

• Serve as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
• Provide a positive and memorable level of service by understanding and addressing customer needs, requests, and concerns with personalized solutions.
• Answer the phone within three rings; route calls or take detailed messages with name, date, time, return phone number, and pertinent information, ensuring timely delivery to the intended recipient.
• Coordinate services for residents and families, including dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation to events, appointments, and errands.
• Follow up after services are rendered to confirm satisfaction.
• Connect with new residents and families within the first week of arrival to welcome them, introduce concierge services, answer questions, and direct them to nearby community resources.
• Coordinate the community’s transportation schedule, monitor sign-up requests, resolve conflicts, and provide written confirmation to all parties.
• Serve as a liaison between the culinary department and guest meal reservations; provide written confirmation and make reminder calls to residents.
• Maintain RSVP lists for community events, family events, and special meals.
• Maintain security by following procedures, monitoring logbooks (resident and guest sign-in/sign-out), and ensuring a safe, clean, and organized reception, lobby, and welcome area.
• Receive, sort, and deliver incoming mail; log and distribute packages.
• Perform other duties as assigned.

Requirements

• Experience as a Concierge or in a customer service role is preferred.
• One to two years of experience working with seniors is preferred.
• Ability to use independent judgment and discretion to make decisions in the best interest of the customer.
• Strong verbal, written, and visual communication skills.
• Confidence and patience in all interactions.
• Ability to manage time efficiently and operate standard office equipment.
• Proficiency with technology, including computers, iPad/tablet, Word, internet, and email.
• Valid driver’s license with an acceptable driving record per company policy (position may require driving responsibilities).
• Creative and independent problem-solving skills with a realistic understanding of issues.
• Ability to work varied schedules, including weekends, evenings, and holidays.
• Punctual, neat, clean, and professional appearance.
• Ability to work in a team setting to accomplish goals and support company culture.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability (STD/LTD) and life insurance; voluntary life insurance options.
• 401k with employer matching.
• Paid holidays and up to 20 days of PTO in the first three years.

Employment is contingent upon successful completion of a background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening.