RESIDENT SERVICES RECEPTIONIST

Job Summary The Resident Services Receptionist serves as a welcoming first point of contact for residents, guests, prospective residents, family members, and team members. This position answers and routes telephone calls, greets visitors, provides general assistance, receives payments and deliveries, coordinates office communications, and supports the Resident Services Team with a wide range of administrative responsibilities. The Resident Services Receptionist also assists with community publications, calendars, resident communications, reservations, work orders, special events, and day-to-day office operations. The ideal candidate is friendly, organized, dependable, and able to manage multiple priorities while providing excellent customer service in a busy environment. General Responsibilities Greet and assist residents, guests, prospective residents, and team members in a friendly and professional mannerAnswer, screen, and transfer incoming telephone calls in accordance with BVC Marketing Policies and ProceduresSupport the Resident Services Team with prospective residents by gathering information, offering hospitality, and assisting with communication and relationship-buildingAssist job applicants and provide administrative support to Human Resources as neededReceive and distribute mail, packages, and deliveriesReceive resident payments, including monthly service fees and payments for special eventsReceive donations, issue receipts, and forward appropriate documentation to the Home Office Development TeamMonitor the office drop box for payments, keys, and other itemsReceive maintenance requests, maintain work order logs, and track completionCommunicate with Environmental Services and Housekeeping teams as neededManage normal and holiday settings for the telephone systemGather, review, print, and prepare the Village Newsletter, monthly menu, and Life Enrichment Calendar for distributionPrepare and mail Newcomers’ Fellowship invitationsCompile Resident Council meeting minutes and maintain the Resident Council Representative ListUpdate and distribute team member phone extension lists and resident directoriesAssist with preparing and distributing resident communications, including rate increase lettersCreate and post flyers, announcements, sign-up sheets, and other community communicationsCreate name tags for new team membersManage Touchtown Dining Services menusProvide notary services for residents and team members as authorizedUpdate community display casesMaintain room, guest apartment, and vehicle reservation calendarsCoordinate guest apartment reservations, including payments, key and information packets, and housekeeping notificationsSchedule resident appointments with the AARP Tax PreparerProvide and track quarters used for resident and team member laundry servicesMaintain Lost and Found itemsTrack office supply, stationery, and marketing material inventory and submit orders as neededCoordinate copier service and supply requests with the appropriate vendorAssist with planning and executing special events alongside Resident Services and Life EnrichmentProvide copying, faxing, and other general office support to residents and team membersPerform other duties as assigned Qualifications Previous clerical or office experience preferredComputer skills requiredStrong customer service and interpersonal skillsProfessional telephone etiquetteStrong organizational skills and attention to detailAbility to communicate effectively with residents, family members, guests, prospective residents, and team membersAbility to manage multiple responsibilities and frequent interruptions in a fast-paced environmentAbility to maintain positive and cooperative working relationships Working Environment This position works in a highly visible front-office environment with frequent interaction with residents, families, guests, prospective residents, vendors, and team members. The role requires a welcoming presence, flexibility, strong organization, and the ability to respond calmly and professionally to a variety of requests throughout the day. Must possess adequate sight and hearing, with or without assistive devices, to meet job requirements.Regularly required to stand, walk, use hands, reach, talk, and hear.Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste, or smell.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The work environment characteristics described are representative of those encountered while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Benefits 403B Retirement savings planDental insuranceEmployee assistance programHealth insuranceLife insurancePaid sick timePaid personal time offReferral bonus programTuition reimbursementVision insurance