Resident Services Manager - The Standard at College Park

About the Role

The Resident Services Manager assists the Community Manager with daily property operations, focusing on account receivables and resident services. This role prioritizes resident needs, requests, and follow-up while maintaining professionalism and courtesy.

Reports to: Community Manager

Responsibilities

• Financial Management
  • Oversee timely collection of rental and miscellaneous income from current and former residents
  • Make daily bank deposits via check scanner or manual deposit
  • Ensure accuracy of daily bank deposits and account data entry
  • Manage resident accounts and monitor delinquencies
  • Prepare balance due and credit memos
  • Prepare delinquency reports and recap collection efforts
  • Process evictions
  • Negotiate payment plans for former resident balances
  • Work closely with collection agencies on collecting former balances
  • Assist the Community Manager in preparing for month-end pre-close and process month-end financial reporting
  • Assist with the accounts payable process
• Customer Service
  • Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors
  • Maintain active and effective communication with residents, parents, and university personnel
  • Contribute to the monthly newsletter and resident communications
  • Develop and maintain a positive sense of community for residents and associates
  • Encourage participation in events and activities
  • Assist in mediation and resolution of resident conflicts by promoting respect for individual differences
  • Develop and maintain resident retention programs
• Leasing & Marketing
  • Assist with leasing and marketing as needed
• General Administration
  • Ensure confidentiality of client, resident, and company information
  • Help coordinate and attend all staff meetings and special or emergency meetings
  • Understand and adhere to Landmark Properties policies, procedures, and Fair Housing laws
  • Maintain a clean and professional work environment
  • Assist in corporate projects as requested
  • Assist the Community Manager with daily property operations
• Personnel
  • Assist in development and supervision of staff
• Facilities
  • Assist the Community Manager in creating and implementing a successful turn plan
  • Ensure staff utilizes the Facilities module in Entrata to track, close, and follow up on service requests
  • Regularly walk the property to identify and address maintenance issues
  • Assist in quarterly inspections of each unit to identify and address maintenance issues
  • Initiate billing and collection of charges for damages discovered in quarterly inspections
• Risk Control
  • Understand, communicate, and enforce community safety, emergency, and fire evacuation policies
  • Provide emergency response and referral services and resources
  • Document and address behaviors violating the law or community lease agreement
  • Identify and report safety and security risks to the Community Manager
  • Prepare and submit incident reports in the absence of the Community Manager
  • Assist in handling emergency situations in conjunction with the corporate team

Requirements

• Bachelor’s degree strongly preferred; high school diploma required
• 2 years of experience in residential rental community roles preferred
• Student housing experience strongly preferred
• Strong financial, organizational, analytical, and decision-making skills
• Proficiency in internet, word processing, and spreadsheet software
• Excellent communication, management, and people skills
• Entrata experience preferred

Work Environment

The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

• Frequently required to stand, walk, sit, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• May infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for company business