Service Manager - College Park

About the Role

The Service Manager is a key member of the property leadership team, ensuring the efficient operation and maintenance of their assigned property. This role focuses on managing a team to enhance resident experiences and maintain high maintenance standards. The ideal candidate will use strong leadership, training, planning, and communication skills to build team skillsets and improve property performance.

Responsibilities

• Manage the entire facilities maintenance team to enhance the resident experience, including work orders, preventative maintenance, and vendor management.
• Recruit, hire, supervise, train, and develop team members; conduct cross-training for operational flexibility.
• Create a positive and engaging workplace for teams.
• Manage work order processes, including execution, system close-out, verification, and vendor coordination.
• Oversee property turn process and preparedness; assist Property Manager with planning for the upcoming year.
• Own the preventative maintenance plans for the property; schedule, delegate, and track tasks to ensure completion.
• Ensure property has adequate planning and response for inclement weather.
• Collaborate with nearby ACC properties to share resources and support as needed.
• Develop and supervise an inspection program for public areas and resident apartments to ensure maintenance standards are met.
• Ensure safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage maintenance performance to budget in partnership with supervisor and regional support team.
• Conduct performance evaluations and discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property utilizes national partnerships for vendor management to reduce expenses and leverage market-wide vendor services.
• Maintain vacant retail spaces and ensure they are ready for showings.
• Communicate effectively with retail tenants regarding maintenance and updates.
• Maintain property signage and curb appeal to high standards.
• Manage contracts for services and vendors like snow removal and landscaping.
• Assess inventory and ensure proper resource allocation at the assigned property.
• Ensure teams maintain clean and orderly environments, including shops, mechanical rooms, storage, and back-of-house areas.
• Maintain key control oversight, including key box access.
• Carry out supervisory responsibilities, including interviewing, hiring, training, planning, assigning work, appraising performance, and addressing complaints.
• Other duties as assigned by supervisor.

Qualifications

• HVAC certification preferred.
• 2-3 years of proven mid to high-level technical experience in residential facilities maintenance.
• Management experience preferred.
• Strong organizational, communication, and leadership skills.

Benefits

• Dental and vision insurance
• 401(k) with employer matching
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Life insurance
• Sick leave
• Paid time off
• Paid pregnancy and childbirth leave
• Paid paternity leave
• Health insurance
• Health Savings Account (HSA) with employer matching
• Short-term and long-term disability

Perks

• Preferred membership pricing at local and national companies
• CoreGiving volunteer days
• Referral program
• Charity matching program