Resident Services Manager I - El Centro Apartments

About the role

As the largest nonprofit affordable housing provider in the nation, Mercy Housing builds, preserves, and manages program-enriched housing across the country. The Resident Services Manager I will oversee programs, staff, and services at each property in an assigned region following our mission and core values and the national program model for Resident Services. The position requires travel to multiple sites and a demonstrated compassion for individuals facing homelessness, co-morbidities, trauma, mental health challenges, and substance use. Candidates with lived experience are encouraged to apply. This is an on-site role.

Responsibilities

• Locate, develop, and maintain networks and partnerships with service providers, community and religious organizations, businesses, and educational institutions.
• Implement core program/service components as outlined in the Mercy Housing resident program model or other required models, and oversee progress toward program outcomes at all assigned sites.
• Produce reports and analyze resident services data; prepare and submit all required reports in a timely manner.

Minimum Qualifications

• Bachelor’s degree in a related field.
• One year of experience in community development or social service program development.
• Program and staff management experience.

Preferred Qualifications

• Additional work experience.

Knowledge and Skills

• Collaborate effectively in a team environment, respecting diverse perspectives and contributions.
• Function effectively in environments with diverse cultures, multiple perspectives, and lines of authority.
• Intermediate to advanced proficiency in verbal, written, and listening skills.
• Perform basic computer functions using MS Word, Excel, and Outlook.
• Demonstrate knowledge in data collection and analysis.
• Motivate and supervise staff; develop skills through training and mentoring to support resident and community programs.

Benefits

• Several healthcare plans to choose from, including dental (with adult and child orthodontia) and vision.
• 15 days of earned PTO in the first year.
• 12 company holidays plus 2 floating holidays.
• 403b retirement plan with employer match.
• Early close Fridays (3 paid hours each Friday).
• Early close prior to holidays (3 paid hours).
• Paid time off between Christmas and New Year’s.
• Paid volunteer time.
• Paid parental leave and caregiver leave.
• Paid life insurance.
• Free Employee Assistance Plan.
• Free basic dental.
• Pet insurance options.

Mercy Housing is committed to equity, diversity, and inclusion and welcomes candidates who will enrich the workplace with diverse perspectives. The organization is a fair chance employer; qualified applicants with arrest and conviction records will be considered.