Resident Services Manager

Essential Functions

• Greet prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service

Qualifications

• Must have 1 year customer service experience with ability to pass fair housing exam
• Must have relevant experience
• Able to effectively communicate both written and verbal
• Experience with file audits, customer service and resident engagement a must!
• Affordable Program experience is a plus
• Able to work independently without direct supervision
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD
• Current driver's license and auto insurance
• Able to work weekends and overtime as job requires

Pay

Salary range is $30.00-$32.00/hour.

Benefits

• We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location
• Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual
• Sick time accrual is provided in accordance with law