Resident Services Coordinator - La Veranda and Terra Bella (62853)

About the role

Abode Communities is a regional non-profit real estate development and property management firm managing 80+ multifamily residential communities serving over 10,500 low-income individuals throughout California. The Resident Services Coordinator (RSC) will coordinate and oversee community development activities under the Beyond Homes key initiatives: Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and light case management services to residents at affordable housing developments in Los Angeles County.

The Beyond Homes Resident Services program serves diverse populations including Seniors, Transition-Age Youth (TAY), Families, Survivors of Domestic Violence, Formerly Homeless individuals, and individuals with disabilities. The RSC ensures ongoing access to resources, intervenes when individuals are at risk of losing housing, and connects residents with social service agencies. The role promotes wellness, reduces isolation, and increases stability and independence, with a focus on aging in place for seniors. At family sites, the RSC oversees youth programs, including out-of-school time programs focused on social and emotional learning (SEL). At senior sites, the RSC manages programs designed to reduce isolation. The RSC tracks programs and referrals through daily attendance, referral notes, case notes, and the ResidentConnect database.

For residents with special needs or formerly homeless populations, the RSC collaborates with service providers to ensure best practices in permanent supportive housing. Specialized training will be provided.

Responsibilities

• Coordinate and oversee community development activities under Beyond Homes initiatives, including Adult Capacity Building, Housing Retention, Healthy Living, Green Living, and Community Engagement.
• Provide light case management and service coordination in collaboration with Abode’s local partners and the on-site Beyond Homes services program.
• Engage residents with each other and their greater communities to promote wellness and reduce isolation, with a goal of increasing stability and independence.
• Oversee youth programs at family sites, including out-of-school time programs focused on social and emotional learning (SEL).
• Manage programs at senior sites designed to reduce isolation and support aging in place.
• Track programs and referrals through daily attendance, referral notes, case notes, and the ResidentConnect database.
• Collaborate with service providers to ensure best practices in permanent supportive housing for special needs or formerly homeless residents.
• Demonstrate an interest in and understanding of others, adapt to team dynamics, and build team spirit.
• Communicate proactively, support and care for others, and develop self-insight.
• Present information clearly and fluently, express opinions and key points effectively, and respond to audience feedback.
• Plan activities and projects in advance, manage time effectively, and monitor performance against deadlines.
• Adapt to changing circumstances, accept new ideas, and show respect and sensitivity toward differences.
• Analyze numerical and verbal data, break information into component parts, and produce workable solutions to problems.

Requirements

• Associate’s degree or equivalent, with a minimum of two (2) years of related experience in social work, human services, case management, or a related field.
• Strong ability to initiate and maintain effective, cooperative working relationships with community-based organizations, public and private organizations.
• Ability to organize and oversee meetings, activities, and events, and effectively network in the community.
• Strong verbal and written communication skills, including mathematical concepts.
• Bilingual fluency in English and Spanish is a plus.
• Exceptional public speaking and facilitation skills.
• Availability to work some evenings and Saturdays.
• Intermediate computer skills with programs such as Excel, Microsoft Word, email, and the Internet.
• Ability to travel within Abode Communities’ service area.

Pay

This is a full-time, non-exempt position with an hourly salary range of $21.00 - $26.00. Salary placement will be commensurate with experience.

Benefits

• 100% employer-paid Medical, Dental, and Vision insurance plans.
• Long-Term Disability Insurance (LTD).
• 401K plan with employer match.
• Substantial Holiday, Vacation, and Sick Leave benefits.