Resident Services Coordinator

Starting pay for this role is up to $20/hr.

About the role

You’ll be responsible for ensuring our residents receive excellent customer service by supporting operations of our Cincinnati scattered-site investment portfolio, consisting of over 100 residential properties in Clifton Heights, Over the Rhine, and East Walnut Hills neighborhoods, totaling over 750 units and growing.

Responsibilities

• Provide support and assistance with all customer service efforts for our residents.
• Be the first point of contact for incoming resident and prospect inquiries.
• Assess the nature of each inquiry and ensure it is resolved directly or delegated appropriately.
• Maintain a positive, professional, and timely communication style.
• Collaborate with the Leasing, Maintenance, and Management teams to ensure resident needs are met efficiently.
• Assist residents with lease alterations including adding/removing a pet, roommate changes, sublets, renters’ insurance changes, or other similar requests.
• Support day-to-day property operations across various functions, including leasing, administrative tasks, maintenance coordination, and general management, as needed.
• Participate in leasing activity across the portfolio, including answering prospect questions, providing tours, and completing lease documents, as needed.
• Assist in coordinating residential move-ins and move-outs, renewals, payments, and work order requests to deliver a high level of customer service, as needed.
• Assist with other special projects as needed, including but not limited to: lease audits, utility management, new property onboarding, and student property turnover.

Qualifications

• Experience in real estate, management, leasing, multi-family/single family/scattered site housing, sales, hospitality, or retail, preferred.
• Strong verbal and written communication skills.
• Comfort using technology.
• Must hold a valid driver’s license and be insurable under company policy (company vehicles are provided).

Skills

• Enthusiastic about customer service; you understand how successful customer service is delivered and approach residents, prospects, and vendors with a positive, friendly attitude.
• A masterful executor; you get things done, plan to meet deadlines, and achieve goals in a fast-paced environment.
• A supportive team player; you work effectively with others, communicate issues and challenges, and seek feedback.
• Detail-oriented; you pay attention to accuracy and understand the importance of editing and proofreading your work.