Resident Services Coordinator II - Vista Alegre

About the role

The Resident Services Coordinator II at Mercy Housing supports residents at Vista Alegre, an affordable housing community for seniors in Glendale, AZ. Key responsibilities include leading on-site programs, tracking outcomes, and connecting residents with necessary resources.

Responsibilities

• Collect required data for designated program components and record in the Mercy Housing database accurately and promptly.
• Evaluate outcomes of programs and services regularly as per funding and/or government agency requirements.
• Develop a comprehensive understanding of residents through needs assessments, community meetings, and other activities to provide assistance and resources.
• Participate in and/or lead activities within Mercy Housing and collaborate with partner agencies to enhance professional capacity and working relationships.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or a related field.

Qualifications

• Bachelor’s Degree in a related field preferred.
• Two (2) years experience working with individuals with mental health issues.
• Two (2) years experience working with senior and developmentally disabled populations.
• Experience conducting community assessments, applying conflict management principles, and organizing community groups, events, or programs.

Skills

• Work collaboratively in a team environment.
• Demonstrate strong verbal, writing, and listening skills.
• Proficient with MS Office applications.
• Maintain confidentiality and obtain appropriate release of information as necessary.
• Able to work with people facing various challenges such as mental health, disabilities, substance abuse, legal, and financial issues.

Pay and Benefits

Pay range: $21.21-23.50/hour, based on experience. Benefits include several healthcare plans, dental coverage, vision benefits, 15 days of earned PTO in the first year, 12 company holidays plus 2 floating holidays, 403b matching, early close Fridays, paid parental & caregiver leave, pet insurance options, and more.