Resident Services Coordinator II - Mercy Village Joplin

About the role

The Resident Services Coordinator II at Mercy Housing plays a crucial role in supporting residents' stability and success. Key responsibilities include leading on-site programs, tracking outcomes, connecting residents with necessary resources, identifying barriers, and building partnerships with community organizations.

Responsibilities

• Collect required data for designated program components and record in the Mercy Housing database accurately and promptly.
• Evaluate outcomes of programs and services delivered regularly as required.
• Develop a comprehensive understanding of residents through needs assessments, community meetings, and other activities to offer assistance and guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and collaborate with partner agencies to enhance professional capacity and working relationships.
• Perform other duties as assigned.

Requirements

• A High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or a related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years experience working with senior and developmentally disabled populations.
• A Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying conflict management principles, and organizing community groups, events, or programs.
• Experience supervising staff.

Skills

• Work collaboratively in a team environment.
• Demonstrate high verbal, writing, and listening skills.
• Proficient with MS Office applications (Word, Excel, Outlook).
• Maintain confidentiality and obtain appropriate release of information as necessary.
• Able to work with people facing mental health, disability, substance abuse, legal, and financial challenges.

Pay & Benefits

Pay: $22-23.50/hour, dependent on experience.
Benefits: Several healthcare plans, dental coverage including adult and child orthodontia, vision coverage, 15 days of earned PTO your first year, 12 company holidays plus 2 floating holidays, 403(b) with match, early close Fridays, paid volunteer time, parental leave and caregiver leave, life insurance, employee assistance plan, free basic dental, pet insurance options.