Resident Services Coordinator II - Timbercreek Apartments

About the role

The Resident Services Coordinator II at Mercy Housing plays a crucial role in supporting residents' stability and success through on-site programs, resource connections, and community engagement.

Responsibilities

• Collect required data for designated program components and record in the Mercy Housing database accurately and promptly.
• Evaluate outcomes of programs and services delivered regularly according to funding and/or government agency requirements.
• Develop a comprehensive understanding of residents through needs assessments, community meetings, and other activities to offer assistance and guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and collaborate with partner agencies to enhance professional capacity and working relationships.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years experience working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Skills

• Work collaboratively with others in a team environment.
• Demonstrate high-level verbal, writing, and listening skills.
• Proficient with MS Office (Word, Excel, Outlook).
• Maintain confidentiality and obtain appropriate release of information as necessary.
• Able to work with people facing various challenges including mental health, disability, substance abuse, legal, and financial issues.

Benefits

• Several healthcare plans to choose from.
• Dental coverage (including adult and child orthodontia).
• Vision coverage.
• 15 days of earned PTO in the first year.
• 12 company holidays plus 2 floating holidays.
• 403(b) plan with match.
• Early close Fridays (3 paid hours each).
• Paid volunteer time.
• Paid parental leave and caregiver leave.
• Life insurance.
• Employee Assistance Program.
• Pet insurance options.

Pay and Schedule

• $22-23/hour, dependent on experience.
• Monday - Friday schedule.
• Three days per week: 8am-5pm, Fridays: 8am-2pm, one 10am-7pm day required (flexible).