Resident Services Coordinator I- 92503 (El Paseo)

About the role

TELACU Residential Management, Inc. (TRM) seeks a Resident Services Coordinator (RSC I) to provide supportive service to elderly and physically challenged residents living at TRM housing communities. This position serves as a resident advocate, manages the 504 reasonable accommodation process, and supports residents to safely age in place.

Responsibilities

• Serves as resident advocate when an issue arises that affects their daily lives or well-being.
• Initiates 504 process for reasonable accommodations and modifications to address residents' needs and manages the process to ensure timeliness of completion.
• Prepares a Supportive Services Plan, including activities and services that facilitate safely aging in place, ongoing benefits, and evidence-based programming.
• Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
• Provides case management by assessing resident's needs with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place.
• Develops resource directories for the housing community by working with property management team on outreach process and educates residents about community programs and resources.
• Makes appropriate referrals to service providers on behalf of residents.
• Creates annual calendars for ongoing education, wellness programs, compliance presentations for residents.
• Liaison with community, creates awareness of the resident services program and develops partnerships to support the residents.
• Supports and coordinates care for discharged residents as they transition back to their apartments.
• Develops networks with family and friends to support residents.
• Facilitates language services to residents with limited English proficiency via the approved company translation services.
• Provides support to residents, to include eviction, crisis prevention, and conflict resolution.
• A member of the on-site team to ensure residents understand regulatory and lease agreement requirements, i.e., annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation/ modification requests/ orders.
• Timely submission of required reports that include semi-monthly management, monthly frail, and at-risk reports, as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
• Maintains necessary data using AASC Online; case management, progress updates, to include interactions, program participation, and sentinel events (falls, emergency department visits).
• Maintains personal resident information in accordance with applicable privacy and confidentiality requirements per policy and HUD requirements.
• Responds to calls and/or after hours or weekends as needed by the assigned housing community.

Requirements

• Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
• Bilingual English/Spanish preferred.

Qualifications

• Ability to advocate, organize and problem-solve.
• Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications.
• Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
• Disciplined to be self-starter, work independently, and be part of a team.
• Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
• Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
• Experience working with older adults and special need individuals.
• Knowledge of program and services to support the elderly and special needs population.
• Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
• Familiarity and understanding of working with individuals with mental health needs.
• Strong verbal, written, and interpersonal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
• Familiar with AASC Online and HUD provided Software.
• Valid California Driver’s License, proof of current vehicle insurance and driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work.

Skills

• Computer & Software Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
• Travel: Occasional local travel to corporate office and other TRM locations, program and services in the community, meetings held at other TRM locations and visits to local hospitals, Skilled Nursing Facilities (SNF), Assisted Living and rehabilitation facilities as needed.

Benefits

• Medical health coverage options: Limited HMO, Full HMO and POSDental coverage options: Dental HMO (DMO) and PPOVision PPO insurance optionFlexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care401 (k) Retirement Plan with generous employer matchCompany Paid Basic Life/ AD&D InsuranceVoluntary Supplemental Basic Life/ AD&D InsuranceCompany Paid Long-Term DisabilityCompany Paid Employee Assistance Program (EAP)Colonial Voluntary Supplemental Insurance OptionsPaid Time Off for Vacation, Sick and HolidaysEducation Reimbursement