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Jobs · OTHR · Texas

Resident Services Coordinator (Fort Hood)

WinnCompanies · Fort Cavazos, TX · 2 mo ago
OTHRFull-time

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 28 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities. We bring together people who care about quality housing, meaningful service, and making a difference every day.

About the role

WinnCompanies is looking for a Resident Services Coordinator to join our military housing team at Fort Hood, TX. In this role, you will assist and coordinate all requests from military families with the property management team, including move-ins, move-outs, inquiries, and community standards enforcement. The ideal candidate will also maintain curb appeal and coordinate community activities. This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

  • Conduct move-out assessments with departing residents and assess any charge for damages.
  • Administer move-in paperwork and home inspections with residents.
  • Answer resident questions and assist in resolving resident complaints.
  • Provide a high standard of customer service to residents through prompt and courteous responses to all inquiries.
  • Monitor curb appeal throughout the community and office, maintaining cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick-up and enforcing community standards.
  • Assist in the inspections of vacant homes and take appropriate action to prepare them for rent-ready status.
  • Actively participate in the organization and execution of company-sponsored resident events, including social events, educational classes, and community programs.
  • Provide administrative support at the community center.
  • Develop and maintain strong resident relations.
  • Complete customer relationship management requirements for the Resident Journey program.
  • Conduct neighborhood tours and home showings for qualified potential residents.
  • Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.

Requirements

  • High school diploma or GED equivalent.
  • Less than 1 year of relevant work experience.
  • A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Proficient with web-based applications and computer systems such as Microsoft Office Suite.
  • Excellent customer service skills.
  • Solid organizational and administrative skills.
  • Ability to manage multiple assignments and tasks.
  • Ability to work with a diverse group of people and personalities.
  • This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

  • Associate's degree in a business-related field.
  • Experience in property management.
  • Experience with Yardi or RealPage property management software.

Benefits

Eligible full-time U.S. employees enjoy a competitive benefits package, including:

  • Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service.
  • Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options.
  • 401(k) with company match and company-paid life, AD&D, and long-term disability insurance.
  • Tuition reimbursement, professional development opportunities, and career growth resources.
  • Wellness programs, employee assistance resources, commuter benefits, and employee discount programs.
  • Flexible and hybrid work options for eligible positions.

Learn more about our benefits at https://www.winnbenefits.com.

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