Resident Services Coordinator

Are you a customer service aficionado? Are you looking for a company where you can learn and grow? We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community. About The Community This community features a large clubhouse, pools, miles of trails, plus a farm and community garden all situated around a central lake. These amenities combine to offer residents a rich and earthy experience. Nearly every home will back up to a park, greenway or nature trail. Here, neighbors can enjoy the simple pleasures of country living, along with the connectivity and conveniences of city life. The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner. What You’ll Accomplish Greeting and assisting guests, answering phones, and directing callsNoting accurate messages and directing them appropriately Operating and maintaining office equipment Drafting and proofreading a variety of association documents including maintenance work ordersAssisting owners with coordinating resident-hosted events Updating the association’s website and calendar Receiving, preparing and delivering mail, packages and dry cleaningPerforming other administrative duties as needed What We’re Looking For Customer service experience, knowledge of homeowner association operations preferredExcellent telephone manner, with a commitment to the highest customer service possibleAbility to communicate effectivelyA dynamic, professional individual with a strong sense of organization and attention to detailComputer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and ExcelMust have a valid driver’s license in the state of employment Flexibility to work after-hours and weekends at community events as neededMust pass a pre-employment drug screen and background check If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements. The physical requirements can vary, but generally, they may include: Mobility: Ability to walk the grounds long distances in various weather conditions. Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 30 pounds. Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events. Manual Dexterity: Skills in using technology, including computers and mobile devices. Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.) We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email talent@ccmcnet.com so we can review next steps together. What We Offer Comprehensive benefits package including medical, dental, and visionWellness programFlexible Spending AccountsCompany-matching 401k contributionsPaid time off for vacation, holidays, medical, and volunteeringPaid parental leaveTraining and educational assistanceSupport programs, including Employee Assistance Program and Calm HealthOptional benefits including short- and long-term disability, life insurance, and pet insurance Most importantly, a caring team who is dedicated to your success!