Resident Services Coordinator

Responsibilities

• Assist with the resident move in / out process of a multi-family residential community.
• Heavy customer service interaction, including greeting guests and residents, assessing their needs, and answering questions about the community.
• Offer personalized service to residents, such as assistance with transportation, deliveries, and restaurant reservations.
• Respond to in-person, phone, and email inquiries, providing community information, making appointments, and following up with after-hours maintenance requests.
• Provide knowledge of the local area to make recommendations about activities, local businesses, and services.
• Provide excellent customer service and assist all clients with a positive and friendly manner.

Qualifications

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Able to operate a motor vehicle (valid license required).
• Available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Able to travel to other regional locations for work, training, meetings, and other work-related activities.
• May require use of personal/company vehicle or electrical cart.
• Must be able to fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision, and 401(k), and opportunities for career development and advancement.