Resident Services Coordinator
About the Role
The Springs at Greer Gardens is seeking a Full-Time Resident Services Coordinator to support our Assisted Living team. The RSC serves as a key connection point between residents, families, caregivers, medication technicians, and leadership. This role requires someone who is organized, communicative, compassionate, and comfortable leading in a fast-paced senior living environment.
While our goal is always to maintain full floor coverage, managers occasionally step in when a caregiver or medication technician calls out. The RSC should be comfortable providing floor coverage when needed, including 8-hour shifts and occasional overnight coverage. This is a hands-on leadership role for someone who is willing to roll up their sleeves, support their team, and step in alongside them when the community needs it.
Responsibilities
- Serving as a primary contact for residents and families regarding resident care
- Coordinating and communicating changes in resident needs and care
- Monitoring alert charting and communication logs
- Ensuring Health Services team members are informed and equipped to provide appropriate care
- Overseeing care planning and partnering with residents and families
- Training, coaching, and supporting caregivers and medication technicians
- Collaborating closely with our RN and Health Services Administrator
- Helping maintain high standards of care, communication, and service across Assisted Living
- Other duties as assigned
Requirements
- Previous experience as a Resident Care Coordinator, Resident Services Coordinator, or similar senior living leadership role
- Previous hands-on experience in health services as a caregiver or CNA
- Experience with medication administration is strongly preferred
- Excellent communication and interpersonal skills
- Strong organization and follow-through
- Ability to stay focused and make sound decisions in a fast-paced environment
- Strong computer skills
- Excellent attendance and flexibility to work as needed
- Ability to successfully complete a criminal background check and pre-employment drug screen
- At least 18 years of age