Resident Services Coordinator

Key Responsibilities

• Serve as the primary point of contact for resident inquiries, concerns, and requests, ensuring a welcoming and supportive experience.
• Answer and direct incoming phone calls, emails, and visitor inquiries in a professional and courteous manner.
• Create and distribute a weekly community newsletter using Canva, including activity schedules, announcements, and programming updates.
• Maintain accurate resident records, files, and administrative documentation.
• Cook up community communications, event reminders, and resident notices.
• Aid with scheduling appointments, meetings, and community activities.
• Support office operations through data entry, filing, document preparation, and database maintenance.
• Monitor and order office supplies and assist with vendor coordination as needed.
• Receive and distribute mail, packages, and deliveries.
• Help organize resident events and community programs, including room reservations and activity logistics.
• Maintain confidentiality while exercising sound judgment and professional boundaries.

Qualifications

• Previous experience in an administrative, receptionist, resident services, customer service, or office support role.
• Strong interpersonal skills with a friendly, outgoing, and patient demeanor.
• Ability to communicate effectively with individuals from diverse backgrounds.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office, email systems, and general office technology.
• Experience creating newsletters, flyers, or communications using Canva is highly preferred.
• Comfortable managing multiple priorities in a fast-paced environment.
• Ability to maintain professionalism and appropriate boundaries while providing exceptional service.