Resident Services Coordinator

Essential Job Function / Responsibilities

• Deliver best-in-class customer service through quick and effective response to residents' inquiries and repair requests, escalating more serious resident concerns promptly.
• Manage resident communications, including emails, phone calls and notices.
• Gather and review resident feedback to improve services and enhance resident satisfaction.
• Ensure accurate and up-to-date information is available on all platforms.
• Support the property management team with budget tracking and expense management.
• Cook up purchase of business-critical supplies, services and equipment.
• Aid in preparation and analysis of weekly and monthly financial reports for Senior Management.
• Learn the Property Management profession through participation on a team which consists of Operations, Leasing, Legal, Compliance, Construction, and Commercial Property Management Professionals.
• Perform other related duties as assigned.

Requirements

• A bachelor’s degree is required.
• Strong computer skills, MS Office applications, including Word, Excel and Outlook.
• Ability to learn new technical applications such as Yardi (real estate financial and operational software).
• Strong verbal and written communication skills with excellent customer service orientation.
• Ability to multitask in a fast-paced environment.
• Must be able to maintain confidentiality at all times.

Benefits

• The Company offers a competitive salary and benefits including medical, dental, vision life insurance, HSA/FSA, commuter benefits program, short-term disability and 401(K).