Resident Services Coordinator

About the role

The City of Green Bay is seeking a Resident Services Coordinator to support residents and daily operations at Mason Manor and our Scattered Sites housing programs. In this dynamic role, you'll serve as a key resource for residents, applicants, community partners, and service providers, ensuring safe, stable, and welcoming housing opportunities for individuals and families.

Responsibilities

• Generates and updates GBHA policies and lease documents as necessary.
• Updates maintenance and office policies and schedules.
• Provides administrative support to the Housing Administrator.
• Serves as the primary point of contact for prospective and current residents and community partners.
• Processes applications on the Mason Manor and Scattered Site waiting lists, conducts income and background verifications to determine LIHTC eligibility.
• Assigns units, executes leases, and coordinates move-ins and move-outs.
• Prepares, reviews, and maintains compliant tenant certifications, leases, and files per GBHA, State, and IRS standards.
• Collects rental payments, deposits, and fees.
• Conducts housekeeping inspections.
• Communicates and coordinates efforts with families and community health and human services agencies to maintain resident health and safety.
• Encourages and coordinates resident involvement in Mason Manor programs and events.
• Identifies and pursues new funding opportunities (e.g., HUD opportunities, grant applications, reporting requirements).
• Assists with writing and distributing tenant newsletters.
• Assists with marketing activities and preparation of reports.
• Assists with the establishment of contracts for capital improvements.
• Responds to landlord reference inquiries.
• Researches regulations or other housing-related information as directed.
• Performs Meeting Manager duties at monthly GBHA meetings and prepares minutes.
• Performs other duties as assigned.

Requirements

• One to three years of related work experience.
• Ability to speak a foreign language such as Hmong or Spanish is desired.
• A combination of equivalent experience and/or education may be considered.

Skills

• Knowledge of U.S. Department of Housing and Urban Development Housing Choice Voucher program, Low Income Housing Tax Credit regulations, and fair housing.
• Knowledge of spelling, punctuation, grammar, and letter writing practices.
• Ability to work effectively with older adults and people with disabilities.
• Ability to handle confidential information with discretion.
• Ability to work independently without specific instruction.
• Ability to communicate effectively both orally and in writing.
• Ability to follow oral and written instructions.
• Ability to proficiently utilize a computer and required software.
• Ability to establish and maintain effective working relationships with staff, residents, and the public.
• Ability to work the required hours of the position.

Physical Requirements

• Lifting up to 10-20 pounds.
• Carrying up to 10-20 pounds.
• Frequent standing and sitting.
• Ability to focus for long periods on projects.
• Ability to reach, stoop, and lift.