Resident Services Coordinator

About the role

CCMC is a community management company specializing in master‑planned communities. Our vision of inspiring a resident‑centric focus is brought to life by our core values: Integrity, Respect, Service and Community. The community features an impressive amenity and pool complex, immaculate terrain set against a relaxing lake, and miles of bike and hiking trails. The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community, supporting the site management team in a variety of duties.

Responsibilities

• Greeting and assisting guests, answering phones, and directing calls
• Providing information about amenities, programs, events, policies, and community resources
• Assisting residents with obtaining amenity access credentials and troubleshooting issues when necessary
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Coordinating amenity reservations and rentals, including required documentation and communication
• Assisting the Lifestyle Director and management team with calendars, website, reservations, spreadsheets, and correspondence
• Receiving, preparing and delivering mail, and packages
• Performing other administrative duties as needed

Requirements

• Customer service experience; knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively with a professional, friendly, and approachable demeanor
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with intermediate knowledge of Microsoft Office programs (Outlook, Word, Excel)
• Experience with reservations, scheduling and/or events is a plus
• Must have a valid driver’s license in the state of employment
• Flexibility to work occasional after‑hours community events as needed
• Must pass a pre‑employment drug screen and background check
• If driving is, or becomes, a requirement of the role, must hold a valid state driver’s license for the class of vehicle being driven, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits; must notify HR of any change to motor vehicle standing
• CCMC may periodically review motor vehicle reports to ensure compliance with these requirements
• Physical requirements may include: mobility to walk the grounds long distances in various weather conditions; occasional lifting and carrying of supplies or equipment up to 30 pounds; capability to sit or stand for extended periods during meetings or events; manual dexterity for using technology; ability to operate a vehicle to perform certain job functions

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company‑matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short‑ and long‑term disability, life insurance, and pet insurance

Schedule

Availability to work a Wednesday‑Sunday schedule 8:30‑5:30