Resident Services Coordinator

Abode Services is one of the largest nonprofits working to end homelessness in the Bay Area. Our mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence. Grounded in the Housing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths. We value dignity, smart risk‑taking, transparency, forward‑thinking solutions, and collaborative strengths. Our workforce reflects the diversity of the communities we serve, with nearly 70 % of staff people of color.

About the Role

The Resident Services Coordinator provides housing stabilization services to households who are homeless and/or low‑income, including counseling, referrals to financial/credit counseling and legal services, and developing individualized housing plans that lead to permanent stability.

Responsibilities

• Develop a community calendar of educational, recreational, and civic‑engagement activities and events.
• Build collaborative relationships with local service providers and community agencies.
• Maintain positive relationships with the surrounding neighborhood and property management.
• Assist residents in retaining housing and maximizing independence by linking them to crisis intervention, rehabilitation, income support, employment assistance, physical and mental health services, substance‑recovery programs, and family involvement.
• Provide referrals for further assessment/treatment for developmental, learning, behavioral, school‑readiness, family‑violence, and substance‑abuse concerns.
• Provide crisis intervention as needed or when requested by property management or program participants.
• Maintain and secure comprehensive case files and prepare and submit all required programmatic reports.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent experience.
• At least 1 year of case‑management experience serving homeless or low‑income individuals/families.
• Valid California driver’s license, current auto insurance, clean DMV record, and personal vehicle for participant transportation.
• Willingness to work flexible hours, including occasional weekends and evenings.

Skills

• Excellent verbal and written communication, organizational, and time‑management abilities.
• Strong analytical and problem‑solving skills with meticulous attention to detail.
• Ability to work independently and collaboratively within teams.
• Experience using data‑collection software for documentation and reporting.
• Initiative, flexibility, self‑motivation, and capacity to respond effectively in stressful situations.
• Community networking and resource‑building experience.
• Basic knowledge of applicable federal, state, and local laws.
• Proficiency in Microsoft Office and ability to learn required mobile devices and business applications.
• High emotional intelligence, cultural humility, and a proven track record of building and maintaining effective relationships.

Benefits

• Competitive pay ranging from $28.85 to $32.00 per hour.
• Mission‑driven culture focused on ending homelessness.
• On‑site work at two program locations.

Pay

$28.85 – $32.00 per hour (Part‑time, Non‑Exempt).

Schedule

Part‑time, 8 hours total per week: Wednesdays 12:00 pm – 4:00 pm at the Heltsley program in Redwood City, CA; Thursdays 12:00 pm – 4:00 pm at the Terrace View program in Daly City, CA.