Resident Services

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. We are looking to expand our Resident Services team! Shift: Sunday 7am-3pm Part Time Responsibilities: Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staffHas a solid understanding of ‘who' the customer is and provides a level of service that is positive and rememberableUnderstands the customer's needs, requests and / or concerns and assists in providing them with personalized solutions. Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriateTakes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely mannerCoordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactoryConnects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the communityAnswers questions and directs appropriately to nearby community resourcesCoordinates the community's transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experienceServes as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience. Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the yearMaintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logsMaintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulationsReceive and sort incoming mail. Deliver mail as appropriateReceive and log all packages that arrive at the communityMay perform other duties as assigned Requirements Experience as a Concierge, Front Desk, Receptionist or experience in a customer service role is preferredOne (1) to two (2) years of working with seniors preferredDemonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently servingAbility to communicate verbally, in writing, and through pictures when necessaryAble to exude confidence and patience with all interactionsAbility to manage time efficientlyAble to operate standard office equipmentAbility to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email. The position may require driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle PolicyAble to think creatively and independently to meet worthwhile objectivesAble to be innovative to create and generate solutionsAble to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics. Identifies, obtains, and effectively allocates the resources required to achieve applicable goalsAble to relate to routine operations in a manner that is consistent with existing solutions to problemsAble to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get resultsExpected to be punctual, neat, clean, and professional in appearanceAbility to work varied schedules to include weekends, evenings, and holidays Benefits We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Compensation: $17.00-$18.00 Application Deadline: We anticipate reviewing applications through August 31st, 2026.