Resident Service Technician

Job Responsibilities

• Install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment.
• Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Act as a liaison between the customer and other departments/functions of the company.
• May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.

Competencies (Skills, Knowledge And Abilities)

• Requires understanding of computer program functionality and software troubleshooting skills.
• Strong interpersonal/customer relation skills.
• Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.
• Ability to effectively resolve conflict internally and externally.
• Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.
• Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
• Strong analytical, problem-solving, quantitative, and time management skills.
• Ability to communicate effectively both orally and in writing.
• Ability to understand, remember and follow verbal and written instructions.
• Ability to work as an integral part of a team.
• Ability to read and understand written procedures and diagrams for assembly and test.
• Ability to develop and implement solutions to assembly problem.
• Ability to maintain regular attendance and be punctual.

Education And Experience

• High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
• Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills.
• Associate degree preferred.

Physical Requirements

• Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
• Requires lifting to waist seventy (70) pounds.
• Requires walking and standing; using hands to feel objects; reaching; and requires balance.
• Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.
• Ability to work in a loud environment.
• Ability to work in small, cramped areas.
• Ability to work in elevated environment up to twenty (20) feet.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.