Resident Service Technician

Job Responsibilities

• Install, troubleshoot and repair a variety of industrial products including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics, and any other applicable third-party accessories.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Determine most cost-effective repair/resolution to minimize customer downtime.

Competencies (Skills, Knowledge And Abilities)

• Understanding of computer program functionality and software troubleshooting skills.
• Strong interpersonal/customer relation skills.
• Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.
• Ability to effectively resolve conflict internally and externally.
• Ability to accomplish the described duties through appropriate hand, power, and testing tools/equipment.
• Strong analytical, problem-solving, quantitative, and time management skills.
• Ability to communicate effectively both orally and in writing.
• Ability to understand, remember and follow verbal and written instructions.
• Ability to work as an integral part of a team.
• Ability to read and understand written procedures and diagrams for assembly and test.
• Ability to develop and implement solutions to assembly problems.
• Ability to maintain regular attendance and be punctual.

Education And Experience

• High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training.
• 1+ years related industry/equipment experience, or equivalent combination of education and experience.
• Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills.
• Associate degree preferred.

Physical Requirements

• Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
• Requires lifting to waist seventy (70) pounds.
• Requires walking and standing; using hands to feel objects; reaching; and requires balance.
• Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.
• Ability to work in a loud environment.
• Ability to work in small, cramped areas.
• Ability to work in elevated environment up to twenty (20) feet.

Location

Libertyville, IL