RESIDENT SERVICE COORDINATOR

Overview

We are searching for an experienced Resident Service Coordinator to assist our residents at our Kentwood Square apartment community located in Kent, OH. The Resident Service Coordinator (RSC) provides support to a diverse group of residents living in our affordable housing communities. This position requires a motivated and resourceful individual who is sensitive to resident needs, has outstanding skills in coordinating services for residents, can work effectively within a team, and thrives in a relatively independent work environment – taking the initiative to proactively support resident needs.

Responsibilities

• Resident Case Management:
  • Ensure the completion of resident intake, annual resident assessments, ongoing referral services, evaluation of health, psychological and social needs, and development of individually tailored case plans for services.
  • Periodically re-assess the resident’s situation when services are not available through the general community.
  • Accurately maintain records of resident interactions, goals, desired outcomes, and family or individual achievements.
  • Follow up on resident lease violations notices given to residents, working proactively to reduce the number of notices that lead to evictions.
• Resident Programming and Engagement:
  • Work with the property manager, regional manager, resident success manager, and other team members to ensure services align with the existing resident services plan and meet Glick’s service standards for resident stability.
  • Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
  • Oversee the development and implementation of ongoing resident engagement activities (engagement involves connecting with residents to understand their needs, build relationships, foster community, and encourage participation in activities and services).
  • Oversee the development and implementation of regular onsite programs (programming involves creating measurable opportunities and activities that meet specific/targeted residents' needs and enhance their overall quality of life).
  • Develop strong relationships with community-based organizations and providers for both referrals and onsite services.
  • Identify resident needs and develop strategies to connect residents with necessary services, resources, and supports.
  • Provide direct services when community-based or external services are unavailable.
  • Accurately collect and record data to measure both resident and program outcomes.
• Supporting Resident Basic Needs:
  • Establish and maintain community-based partnerships supporting food access, rental and utility assistance, as well as general eviction prevention.
• Administrative:
  • Manage RSC tenant relations and training expenses to ensure expenses are reasonable, allowable, and funds are expended in a timely manner.
  • Complete, review, and submit reports on a timely basis and as requested.
  • Create a monthly calendar of events and community newsletter.
  • Meet regularly with the onsite property manager and attend regularly offered training.

Qualifications

• Bachelor of Social Work, Gerontology, Psychology, Counseling; or equivalent combination of education, training, and experience.
• 2-3 years of progressively responsible experience in social service delivery.
• Experience with PC-based word processing and spreadsheet software.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the population(s) served.
• Able to work a varied schedule including evenings and weekends.
• Must have and maintain a valid Driver’s License in the state of residence.
• Must be able to communicate effectively verbally and in writing.
• Must be able to read and comprehend the English language.
• Fluency in Spanish is a plus.