Resident Service Coordinator

Responsibilities

• Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate.
• Create relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities.
• Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts.
• Aid residents at multifamily properties (individuals and families) and senior properties (elders, and non-elderly residents with disabilities).
• Support maintenance of living independently through collaboration and coordination of programs with wellness nurse/health care agency to address common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing.
• Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations.
• Collaborate with the property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations.
• Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking.
• Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved.
• Track and monitor the property’s Community Engagement budget.
• Process reasonable accommodation requests for residents with disabilities.
• Collaborate with the property management team and attend weekly meetings as required.

Requirements

• Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners.
• Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization, problem-solving and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.
• Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Qualifications

• Bachelor’s degree with a focus in social work, human services, public health, or community development and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families / seniors and people with disabilities.

Skills

• Understanding of federal, state and local policies affecting housing.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Knowledge of Yardi, Property Management databases, FamilyMetrics.

Benefits

• Health & Wellness Benefits.
• Work-Life Balance.
• Retailment planning.
• Access to an Employee Assistance Program (EAP), Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

Pay

$63,000 - $65,000 annual salary

Schedule

Regular, full time position