Resident Service Associate-Commonwealth Corp Service Internship

About the role

The mission of the Commonwealth Corps service internship program is to engage Massachusetts residents of all ages, backgrounds, and identities in direct service to strengthen communities, address critical needs, and increase volunteerism. Through hands-on experience, Commonwealth Corps members gain professional skills and valuable knowledge while positively impacting diverse communities in our state. The Massachusetts Service Alliance (MSA) oversees the program and supports host site partners and members to find success throughout the program year.

Responsibilities

• Complete a minimum of 1,500 hours of service, serving August 17, 2026 through June 19, 2027.
• Attend Commonwealth Corps trainings and events held by MSA, generally 1-2 times per month.
• Participate in a minimum of 30 minutes of MSA-related activities each week, including filling out timesheets, completing a bi-monthly reflection or check-in, or other MSA-related tasks or activities.
• Help applicants complete housing applications for affordable housing units.
• Provide one-on-one financial counseling to clients who are seeking financial services.
• Maintain a caseload of clients to provide one-on-one support which might include researching and enrolling clients in classes and workshops being offered by different community partners.
• Work with existing community programs, such as other nonprofits, Peabody Properties, YouthBuild, and other programs to recruit participants for counseling.
• Maintain a schedule of appointments with clients, aiming to fill up to 20 hours a week with one-on-one support.
• Work independently and collaboratively to assess current data collection methods for the Resident Services Department, work with staff of the department to define data we wish to collect, support data collection efforts, and then create material that highlights the impact of each department or program.
• Build and manage the volunteer base for the Resident Services department to grow the volunteer program at NSCDC. This will include identifying best practices to manage and recruit volunteers for the Resident Services department, assessing volunteer needs with staff, refining the agency’s existing volunteer application, working collaboratively to publicize volunteer needs at NSCDC, as well as defining a process for recruitment, intake, enrollment, and engagement of volunteers.
• Assist with coordination of special projects, events and activities as required; Attend weekly meetings as required by supervisor; Assist staff on daily tasks to ensure premium service and smooth program functioning

Qualifications

• A Massachusetts resident (see guidelines here) with legal authorization to work in the U.S.
• 18 years of age at minimum (member age range is 18 – 70+ years old)
• Excited to give back to your community and interested in developing your skills and gaining new professional experiences
• Committed to 10 months of service and able to balance service internship commitments with personal commitments in a sustainable way
• Able to work with others collaboratively and build strong relationships both internally and externally
• A respect for the ideas and experience of those from marginalized communities
• Experience with Microsoft Office and Google Docs

Benefits

• Stipend of $1,250 semi-monthly while in service, up to $26,250, minus taxes and withholdings;
• Health insurance (individual coverage only)
• Member assistance program, including unlimited, confidential, 24/7, phone counseling services and up to three free, in-person counseling sessions, plus a lot more;
• Completion award of up to $4000 upon successful completion of service, minus taxes and withholdings;
• Ongoing training and support from MSA and NSCDC including professional development workshops and opportunities;
• Limited travel reimbursement from MSA to Corps-wide MSA-sponsored activities;
• Limited travel reimbursement from NSCDC for certain service-related travel away from your usual service location;
• 10 Mental Health/Personal Days (1 day = 8hrs) counting toward service hours
• The opportunity for at least 10 days of planned absences (may include holidays, does not count towards hours requirement)

Schedule

Position Start Date: August 17, 2026
Position End Date: June 19, 2027
Service commitment 40 hours per week during the following days/times: Mon-Fri from 9 am to 5 pm (may require some evening and weekend time for specific events which can be flexed out)
Requirement to serve in-person at NSCDC main office, 96 Lafayette St in Salem