Resident Service Advocate

About the role

This is a people-focused role ideal for someone who enjoys creating a sense of community and ensuring that shared spaces are safe, respectful, and inviting for all residents.

Responsibilities

• Serve as an on-site presence, greeting residents and providing helpful information about amenity space features, hours, and guidelines.
• Proactively observe resident behavior to gently reinforce community rules and standards.
• De-escalate and mediate minor conflicts with a focus on empathy, diplomacy, and prevention of future issues.
• Report recurring concerns or maintenance issues to property management or the appropriate departments.
• Contribute to a positive and respectful community environment through daily interactions and consistent presence.

Qualifications

• Strong interpersonal and communication skills
• Calm, professional demeanor in conflict situations
• Customer service experience preferred
• Must comply with regional and contractual COVID-19 vaccination and testing requirements
• Must have a legal right to work in the United States

Pay

$25 per hour. Being the third party nature of LIVunLtd, salaries are dependent on relevant experience and the location of the position.