Resident Advocate

Position Summary

Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage a safe and harmonious shelter atmosphere.

Essential Responsibilities

• Aid in menu planning.
• Supervise common areas, dorms, lounges, clothing closet, and laundry room.
• De-escalate conflict and manage crises as necessary.
• Excellent verbal and written communication.
• Perform daily resident/security check on guests, rooms, and exterior of building.
• Conduct general office duties such as answering the phone, filing, typing, record keeping, recording shift summary.
• Attend all trainings and staff meetings as directed.
• Perform cleaning and janitorial work as required including laundry as needed.
• Keep dryer vents clear of dust and lint.
• Assist in deep cleaning of the kitchen.
• In absence of cook, perform kitchen duties.
• Must remain on duty until replacement arrives.
• Perform other duties as assigned.

Qualifications

• Education/Experience: High School Diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Skills, Knowledge & Abilities: Maintain client confidentiality, computer skills (working knowledge of Microsoft Office 365, TEAMS, and SharePoint), certificates/licenses (must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR), complete Safe From Harm training, and keep current as needed).