Resident Advocate

Description

Provides information, referrals, and advocacy services to residents.

Duties And Responsibilities

• Handles 24 hour crisis line on shift
• Facilitate services for residents
• Orients new residents to shelter procedures
• Document all services and activities in resident files daily
• Read and follow agency and program policy manuals
• Successfully complete all training requirements
• Interact with residents on a daily basis a minimum of 3 hours per shift
• Aid with meal preparation, child care, chores as needed
• Complete safety checks of the shelter during shift
• Maintain shelter cleanliness
• Notify on-call worker in cases of emergency
• Restock supplies as needed
• Maintain professional boundaries
• Obtain and maintain CPR and First Aid Certification
• Attend New Service Provider Training
• Perform other duties as assigned

Qualifications

• Good verbal and written communication skills
• Computer proficiency with Microsoft Word
• Good organizational skills
• Ability to communicate with people from diverse cultures
• Knowledge of services available within the community
• Remain current on issues re: DV and Sexual Assault
• Ability to respond supportively to persons/clients in crisis
• Ability to enter progress notes and statistics via computer

Requirements

• Minimum Education and Experience: High School Diploma or GED
• Special Conditions Of Employment: Valid Driver’s License, a working motor vehicle, and proof of current vehicle insurance
• Undergo and successfully pass a State of Michigan LIEN Check and Central Registry Clearance
• Pre-Employment Drug and Alcohol Screen
• Negative TB Test upon hire with follow-up TB tests as required by Caring Connection policy
• Undergo a background check with no recent felony convictions and no abuse/neglect convictions
• Must have the ability to work a flexible schedule including some evenings, weekends and holidays, as necessary