Resident Relocation Coordinator (Oklahoma City, OK)

About the role

The Relocation Coordinator is a key member of the Relocation team. The Relocation Coordinator is responsible for overseeing the daily relocation tasks required while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients, managing third-party vendors, including cleaners, moving and pest control companies, and data collection and tracking. A positive attitude and a solutions-based approach are expected when providing relocation services to clients and residents. The Relocation Coordinator represents HOU at company events and helps move our mission and reputation forward. The Relocation Coordinator is exempt from working from home.

Responsibilities

• Oversee and participate in the surveying of residents to best understand their relocation needs and preferences in regard to relocation.
• Participate in/convene resident and community meetings/drop-in sessions to discuss relocation process as well as resident relocation rights and benefits.
• Prepare and distribute appropriate notices to affected households regarding the relocation program; ensure proof of resident receipt for notices requiring such proof.
• Provide relocation counseling and assistance in compliance with applicable Federal, State, and/or local regulations.
• Coordinate flow of information between HOU, Property Management, the Client, and each Resident.
• Provide weekly and monthly reports to Client, Director, and Development team and update/maintain relocation files, database, lottery list (if needed), and relocation tracking reports.
• Create an agenda for weekly Relocation Meetings; take minutes of each meeting and circulate to team within 48 hours of meeting.
• Notify residents of their move date and provide ongoing contact and support to ensure that they are prepared to move.
• Check-in with residents at least 30 days prior to move and then at 3-, 2-, and 1-week, and 72-, 48- and 24- hours prior to move date.
• Provide assistance with arranging for moves, including packing/unpacking assistance, utility disconnection and reconnection, completing change of address forms (if applicable) for households desiring such assistance.
• Schedule, coordinate, and supervise moves and other associated tasks, such as pest inspection, unit turnover, etc. (dependent upon client and job)
• Work closely with construction, property management, development, and moving contractors to ensure residents have vacated their units in accordance with the demolition/renovation and relocation schedule, keys have been turned over to property management, and units are properly secured.