Resident Relocation Coordinator - Chesapeake, VA

About the role

The Resident Relocation Coordinator is a key member of the Relocation team, responsible for overseeing daily relocation tasks at multiple sites while working closely with residents to prepare and assist them with all required relocation activities.

Responsibilities

• Conduct site setup activities, including office arrangement, relocation files organization, vendor identification, and off-site relocation units.
• Participate in surveying residents to understand their relocation needs and preferences.
• Take an inventory of tenant belongings and furniture, noting large furniture, infestation, clutter, and hoarding issues.
• Facilitate resident and community meetings to discuss the relocation process and resident relocation rights and benefits.
• Prepare and distribute notices to affected households regarding the relocation program and ensure proof of receipt.
• Provide relocation counseling and assistance in compliance with applicable regulations.
• Implement relocation policies as outlined in the approved relocation plan.
• Serve as a liaison between HOU, property management, clients, and residents.
• Provide weekly and monthly reports to clients, the project manager, and the development team.
• Update and maintain relocation files, database, lottery list, and relocation tracking reports.
• Conduct pre-inspection of units to ensure they meet decent, safe, and sanitary requirements.
• Notify residents of the move-in date and provide ongoing contact and support.
• Check-in with residents before moving and follow up weekly.
• Provide packing supplies, tips, demonstrations, and assistance as needed.
• Assist with utility disconnection and reconnection and completion of change of address forms.
• Schedule, coordinate, and supervise moves and other move-related tasks.
• Implement procedures for minimizing resident property damage and serve as the initial point of contact regarding resident claims.
• Interface with residents' families, friends, or social services providers to ensure seamless delivery of services.
• Participate in weekly supervision and scheduled site meetings with the Project Manager/Assistant Project Manager.

Qualifications

• Bachelor's Degree is preferred.
• Experience in relocation services, social services, customer service, or similar fields is preferred.
• Excellent customer service, interpersonal, verbal, and written communication skills are required.
• Able to work with diverse populations and communicate effectively with numerous stakeholder groups.
• Must be able to multitask, prioritize responsibilities, and work under strict time constraints.
• Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time.
• Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
• Knowledge of Microsoft Office and Google Suite as well as database applications is required.
• Must be able to pass a pre-employment criminal background screen.