Resident Relations Specialist - Swing/Overnights

About the role

The Resident Relations Specialist - Swing/Overnights (“RRS”) supports the General Manager (“GM”) and/or the Resident Relations Supervisor/Resident Relations Lead by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community.

Responsibilities

• Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
• Takes, records and relays messages accurately, completely and legibly.
• Documents all pertinent information in resident logbook(s) throughout their shift.
• Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Buildinglink when received and signed for when picked up.
• Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.
• Accommodates Resident requests expediently and courteously within 24 hours of initial call. Follows up with person assigned to task and Resident to ensure completion of the request.
• Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies